Refund policy

Return and Refund Policy

Samvelli operated by SAMVELLI FZ-LLC (“SAMVELLI”, “we”, “our”, or “us”) is committed to providing a trusted and elegant shopping experience. This Return and Refund Policy applies to all purchases made through www.samvelli.ae.

Return Period

Customers may request a return within 7 days from the date the order is delivered.

To be eligible for return, the item must be:

Unused, unworn, and in its original condition
Free from scratches, damage, perfume, chemicals, water exposure, or signs of wear
Returned with all original packaging, including the pouch, box, tags, cards, certificates, and proof of purchase

All returned items are subject to inspection before any return, exchange, store credit, or refund is approved.

Non-Returnable Items

For hygiene, personalization, and product protection reasons, the following items are not eligible for return or exchange unless they are defective or incorrectly supplied:

Earrings
Custom-made jewelry
Personalized or engraved items
Resized or altered items
Final-sale or clearance items
Gift cards
Items damaged due to misuse, improper care, perfume, chemicals, water exposure, normal wear and tear, or failure to follow jewelry care instructions

Defective or Incorrect Items

If you receive a defective item or an incorrect item, please contact us within 48 hours of delivery at info@samvelli.ae.

Your request must include your order number and clear photos or videos of the item and packaging.

After review and inspection, SAMVELLI may offer a repair, replacement, exchange, store credit, or refund, depending on the nature of the issue and the condition of the item.

If the item is confirmed to be defective or incorrectly supplied, SAMVELLI will cover the reasonable return shipping cost or arrange an appropriate return solution.

Change-of-Mind Returns

Change-of-mind returns may be accepted within 7 days of delivery, provided the item meets all return eligibility conditions.

For change-of-mind returns:

The customer is responsible for return shipping costs
Original delivery fees are non-refundable
The item must be received and inspected before any refund, exchange, or store credit is approved

Refunds

Once the returned item is received and inspected, we will notify you whether your refund request has been approved.

If approved, the refund will be processed to the original payment method used at checkout.

Refund processing times may vary depending on your bank or payment provider and may take 7 to 14 business days after approval.

Exchanges

Exchanges may be offered depending on product availability.

If the requested replacement item is unavailable, SAMVELLI may offer store credit or a refund where applicable.

Jewelry Care and Tarnishing

925 sterling silver may naturally tarnish over time when exposed to moisture, perfume, chemicals, sweat, or improper storage.

Tarnishing caused by normal wear, misuse, or improper care is not considered a manufacturing defect.

To help preserve your jewelry, avoid direct contact with perfume, lotions, water, cleaning products, and chemicals. Store your jewelry in a dry pouch or box when not in use.