Contact information

Contact Info

Samvelli operated by SAMVELLI FZ-LLC (“SAMVELLI”, “we”, “our”, or “us”) is committed to providing clear and reliable customer support for purchases made through www.samvelli.ae.

For customer service, order support, return requests, refund inquiries, product questions, or general assistance, please contact us using the details below.

Business Name:
Samvelli operated by SAMVELLI FZ-LLC

Website:
www.samvelli.ae

Email:
info@samvelli.ae

Phone:
+971 52 768 1091

Customer Support:
For support, please email us at info@samvelli.ae and include your order number, customer name, and a clear description of your request.

Support Hours:
Monday to Saturday
10:00 AM to 6:00 PM
United Arab Emirates time

Response Time:
We aim to respond to customer inquiries within 1 to 2 business days.

Important Notes:

  • For return or refund requests, please refer to our Return and Refund Policy before contacting us.

  • For defective or incorrect items, please contact us within 48 hours of delivery with your order number and clear photos or videos.

  • Returns sent without prior approval may not be accepted.

Samvelli operated by SAMVELLI FZ-LLC

Pure . Elegant . Timeless.